The Engagement Director is an integral, hands-on leader for a group of our clients, providing vision, strategic counsel, agency expertise, accountability, and growth across our partnerships.

The position requires proven success in delivering on organic growth, client relationship development, and strategic insight on conceptual digital projects. This means elevating transactional client engagements to consultative, value-driven ones; generating, qualifying, and defining new opportunities across teams within client organizations; earning the respect and sought-after counsel of senior client stakeholders; and pushing the work to drive impactful results, exceeding expectations.

The ideal candidate is a go-getter, exceptional communicator, and strategic thinker who thrives in a fast-paced environment with multiple demands and quickly becomes a trusted partner to their peers and clients alike.

Primary Responsibilities:

  • Develop meaningful client relationships through thought partnership, strategic counsel, and genuine commitment to serving the client’s best interests
  • Expand Grow’s relationships within our existing client base to build rapport, make new connections, increase our visibility, and generate new opportunities
  • Assess inbound project opportunities from our clients to help identify potential fit and summarize the opportunity for consideration by the leadership team
  • Connect client needs with Grow’s expertise in the right ways to drive opportunity development, including thoughtfully tailored presentations of agency capabilities and relevant work, insightful input to help shape client briefs, proactive client planning conversations, and smart proposals for how to work together
  • Define the initial engagement on new opportunities with clients, providing clarity around the brief, alignment on the measures of success, and a perspective on the scope of work to ensure a seamless handoff to our client engagement leads, strategists, and producers who will drive the day-to-day work
  • Steer the development of our proposals in response to organic opportunities, providing a strategic POV on Grow’s approach to the work, and articulating relevant experience from our portfolio of work
  • Demonstrate a passion for the client’s business and our industry to bring best-in-class thinking to bear for meaningful, standout results
  • Be a voice of clarity, inspiration, and strategic leadership for the teams supporting our client engagements, guiding them to success

Success in this role looks like senior-level client partnerships, value-driven engagements, and cross-organizational growth within our client teams.

Requirements

Digital experience and seven to ten years of agency experience in account management or client-facing roles in account planning or strategy required. Confidence presenting to clients and knowledge of the digital space is a must. Experience or interest in the tech, gaming, entertainment, and sports industries is a plus.

Benefits

We offer competitive pay, a hybrid work environment, and a strong benefits package including flex PTO, parental leave, and two full weeks a year where we close shop to enjoy a company-wide break. A wealth of additional company benefits include health, dental, matching 401k, disability, paid training, and more. We do our best to ensure you have everything you need to be productive, comfortable, and happy in the workplace. Amazing clients and atmosphere come standard, but what you’ll love most is our close-knit team of inspiring talent, 50+ of us in total. We’re part of a community of like-minded people who spend our time creating great work and building culture around us. We regularly put our creative and technology talents toward building the city in which we want to live and work. As part of our commitment to the health and safety of our team, and the welfare of our broader community, Grow requires that all staff be fully vaccinated against COVID-19, or be approved for accommodation in the case of an exemption for a medical condition or sincerely held religious belief.

Location

This is a full-time remote position. The candidate will be based in a major metro city and have the ability to travel to client offices along the west coast as well as to Grow’s headquarters in Norfolk, VA at least once a quarter.

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